Citizen Service Centres (KEP) Network in Greece

(GREEK NEWS AGENDA)    The Ministry of Interior is sparing no effort in reinforcing and enhancing the Citizen Service Centres (KEP) network. According to Deputy Minister Christos Zois, the aim is to make the centres a virtual one-stop-shop, while providing valuable assistance to citizens and reducing the “red tape” of public administration. The service is appreciated by citizens and successive opinion polls bear witness to this effect. Approximately 60,000 citizens visit KEPs daily, which offer advanced multi-channel systems, helping citizens carry out their affairs with the various departments in the public domain through this seamless suite of integrated channels. Non Greek-speaking foreign nationals who live in Greece may call the multi-lingual call centre 24/7 at “1564,” or visit www.kep.gov.gr to obtain specific information pertaining to their case. Last year, KEPs received the “Good Practice Label 2007” at the EU eGovernment Conference in Lisbon, www.epractice.eu/cases/csckep

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